A lot of people hate moving, and I’m not excluded from that group.  The most painful thing about moving is by far the move itself, from renting a truck to bribing your friends with sexual favors beer or a free meal to help you move that couch you claim “probably isn’t all that heavy.”  One major annoyance I have with moving is  filing all of the address changes.  When you move, you need to update your credit card companies, subscriptions, frequent customer cards, hot dog of the month club…the list goes on.  I moved recently and had to go through this all over again.

The hardest part of this hell is remembering everything your address is tied to, so I started making a list of everything.  As I moved down the list, I realized some organizations make this process easier than others.  There were actually a couple of places that I literally could not, based on policy, update my address online.  Really.  I’m serious.  I couldn’t update my Wells Fargo credit card’s address online either, but not because of policy.  It’s because their website is complete and utter shit.  Well, it was.  I say that because the shit site I used to sign on to was no longer there.  POOF!!! Gone.  I found another website for Wells Fargo cards–that’s right, they have different sites for each different type of account–but couldn’t get it to accept any of my credentials.  I swallowed my pride and picked up the phone to call customer service…for a credit card company.

Mind you, some credit card companies have some decent customer service.  They’re based somewhere between out of my ass and Neverland.  Wells Fargo has been especially (***SARCASM ALERT***) awesome during my tenure as a cardholder.  I’ve carried a zero balance for some time now, so like any credit card company with a fiscally responsible customer, they solicit the piss out of me, trying to sell me identity theft protection, insurance policies, and even asking me, a customer with a paid off credit card, why I’m not charging anything.  Oh, you’re right, I love finance charges…off to the mall!!!

But I digress.  I apologize for the rant, but I don’t do well with credit card customer service.  Anyway, I changed my address over the phone.  A few weeks later, Wells Fargo sent me a confirmation letter of my address change…to my old address (Figure 2).

[Five minute head banging against desk session]

Granted, this was one of the less painful experiences I’d had with credit card companies, but it was also one of the dumbest.

If you’re brave enough, leave your own customer service experiences with credit card companies in the comments.