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What Exactly Are Managed IT Services?

托管澳门新永利app下载的独立组件可以包括一系列单独的功能和/或解决方案, depending on your unique needs. 大多数MSPs允许你从几种不同的计划中选择.

管理澳门新永利app下载买方指南的第2部分:管理澳门新永利app下载究竟是什么?

In the last section of our buyer’s guide, 澳门新永利app下载介绍了托管澳门新永利app下载——讨论了您是否需要托管澳门新永利app下载以及托管澳门新永利app下载何时变得如此普遍. If you missed it, click here to check it out! Now let’s take a look at what exactly managed IT services are. Typically, 组织将其IT功能转移给MSP(托管澳门新永利app下载提供者). 该MSP将承担那些IT功能的持续责任——处理监控, maintenance, and troubleshooting of any systems within the environment.

A Story to Highlight the Value of Managed IT Services

在详细介绍托管澳门新永利app下载及其工作方式之前, 让澳门新永利app下载看一个故事来强调托管澳门新永利app下载的价值. 这是一个小会计公司的故事,开始于20世纪90年代初-澳门新永利app下载将给他们一个虚构的名字“史密斯和简森会计”,以保护他们的隐私. When Smith and Jenson Accounting was established, 他们请了一位业余网络设计师来帮助他们开发一些简单的系统.

They relied heavily upon their personal computers, Internet access, 和电子表格做他们的工作-使打破/修复支持完美的解决方案向前发展. 每当他们遇到问题,他们只是叫他们的业余网络设计师来解决他们. This worked fine… Until it didn’t. Over the years, improvements in database technologies, accounting software, 各种基于云的解决方案使得他们的网络无法跟上.

因为他们开始在基础设施中添加各种系统, 他们的业余网络设计师有越来越多的问题,当问题发生. After all, everything was essentially pieced together. He could only see what was happening on that particular day, on that particular system, rather than seeing the infrastructure as a cohesive environment. 这使得几乎不可能在混合中添加创新技术,从而极大地限制了它们的竞争优势.

他无法预见问题,因为没有任何东西可以帮助他监控整个基础设施. Instead, he would use an elaborate checklist to record processor usage, disk usage, and other important factors. 史密斯和简森会计公司根本无法再处理大量涌入的问题. They decided it was time for a change. 他们求助于MSP来开发所需的内聚环境.

After a few months, 他们注意到每周发生的问题数量有很大的不同. After all, 所有的一切都被连接在一起,他们的MSP 24小时监控着整个基础设施. They not only decreased the number of issues they had, 还有他们花在支持上的钱是按小时收费的. 相反,他们每月支付一个固定的费用,这很容易预算,月复一月.

In addition to having fewer issues and spending less money, 他们能够访问整个由知识渊博的技术专家组成的团队,这些专家能够就一系列主题向他们提供建议, such as:

  • The latest accounting software programs
  • The latest cloud computing programs
  • The best business phone systems
  • And much more

MSP本质上允许企业积极主动,而不是被动地等待问题发生, paying to fix them, and hoping for the best. An MSP takes care of all types of issues, including software updates, malfunctioning computers, networking equipment, maintenance on servers, and much more. 通常,他们是行业领袖的认证合作伙伴,包括但不限于:

  • Microsoft
  • 戴尔
  • SonicWall
  • Netgear
  • 联想
  • And much more

他们手头有工程师和技术专家,他们能够处理几乎任何技术需求.

What Are the Separate Components of Managed IT Services?

托管澳门新永利app下载的独立组件可以包括一系列单独的功能和/或解决方案, depending on your unique needs. 大多数MSPs允许你从几种不同的计划中选择. 这些计划通常是根据行业最佳实践创建的, and more often than not, they’ll have a plan that suits your unique needs. If you don’t think you need all of the services listed, you can request to remove one or more services. However, we don’t recommend doing so.

如前所述,他们的计划是基于行业最佳实践创建的. 他们知道需要做些什么来保证您的业务以安全高效的方式运行. 以下是一些最常见的管理澳门新永利app下载组件:

  • Managed applications: 这包括监视、打补丁、更新和报告您所使用的应用程序. 这还包括所需的任何配置和/或安全措施.
  • Managed business phones: 这包括配置和支持VoIP商务电话——一种旨在让您通过互联网利用电话的技术, as well as various enterprise-grade features.
  • Managed backup & disaster recovery: 这包括定制备份和灾难恢复计划的开发和持续测试,该计划旨在保持业务正常运行, no matter what happens.
  • Managed network: This may include managed wireless access points, router & WAN management, switch and cloud management, 以及保持网络24小时运转所需的任何其他任务.
  • Onsite or remote support: 这可能包括一个固定的或无限的支持时间, whether it’s onsite or remote, depending on your unique needs.
  • Managed security: This includes configuring the proper firewall, web content filtering, email archival solution, anti-virus software, 以及其他旨在阻止未授权用户进入你的网络的澳门新永利app下载.
  • Managed servers: 这包括维护所有澳门新永利app下载器——从补丁/更新到事件管理到24小时监控等等——以确保最佳性能.

If you need other services, 它们很可能会被添加到您的管理澳门新永利app下载计划或零点澳门新永利app下载中, such as:

  • Virtual CIO services
  • Cabling services
  • Video surveillance
  • IT projects and/or consulting
  • And much more

Once you’ve settled on a specific bundle of services, 他们会把这个放到你的澳门新永利app下载水平协议(SLA)中——一个概述你的澳门新永利app下载的协议, the prices, and any conditions and/or specifications on response times.

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